Connecting the dots of word of mouth, customer loyalty and customer service
A recent piece of research from Clickfox got me to thinking about word of mouth, customer loyalty and customer service and if we should be thinking about ‘connecting the dots’ between them. In many...
View ArticleEmployee engagement and happier customers: Is it as simple as saying ‘Well...
In mid-August, Globoforce released the results of its first UK Workforce Mood Tracker survey, which aims to provide an insight into the mood of the UK workforce, including their attitudes and...
View ArticleWant Happy Customers? Cultivate Happy Employees
In the rush to increase customer satisfaction, many companies forget about their most valuable asset: their employees. While marketing promotions may get customers in the door, a happy employee keeps...
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